The U.S. is the largest country in the world to speak Spanish; second only to Mexico! It is the first language of at least 12.5% of the population in the States and is taught in most schools and colleges, making it the most studied language in the United States.
This is why Xfinity caters especially to Spanish users, to ensure their quality of experience isn’t hindered by language barriers. Xfinity wants to avoid misunderstandings or impede any blossoming relationships between the customer and service provider.
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Xfinity Servicio al Cliente / Xfinity Customer Service
Xfinity goes above and beyond to pay attention to their customers’ needs and one factor of doing so is by relating to them with the language they speak. This helps to put customers at ease who can communicate their issues and problems easily with the customer service representative. A lot of customers have applauded this initiative of Xfinity, which has allowed them to expand their market reach.
Furthermore, studies have proven that at least 75% of customers are more willing and often return to companies if the customer service provides assistance in their language.
After all, caring about someone’s culture and language indicates clearly that an organization is investing in its customers and genuinely wants to make an effort to connect. Hence, Xfinity’s initiative to launch a separate tab on their website for Spanish speakers was a success and you can access it here.
Xfinity provides 24/7 customer support, with rapid response rates so you can expect an expert to assist you almost immediately. You can also explore the web page to discover discounts and special offers, according to your area.
Self-Help Portal
If you have a question regarding Xfinity’s benefits or certain internet plans, chances are they have already been answered in the FAQs section of the website.
For instance, if you have a question about the Wi-Fi hotspots or even about your internet connection, you can read about it here and the page is accessible in English and Spanish, for the readers’ convenience.
The purpose of the self-help portal is to get immediate answers to whatever questions you may have, so Xfinity has covered several topics in this section. If you are unable to find any satisfactory answers, you can always reach out to them on their 24/7 helpline.
For Spanish-speaking customers, the contact number is: 844-207-8725 and this service is available every day, throughout the year. You can also use their ‘Live Chat’ option here.
If however, you’re a problem-solver, you can even check out this DIY portal and learn how to fix the problem yourself! Rest assured, the instructions are clear and simple, to ease the process, but even if you get stuck on a step, you can always reach out to Xfinity via their helpline or other chatting options.
The customer support portal includes all services – internet, TV, and phone, so if there’s an easy fix for your problems, the solution is always there. If not, let Xfinity’s professionals take over!
The Old-Fashioned Way
If you’re still stuck and would much rather prefer a face-to-face interaction to register your query, Xfinity has over 500 stores across the US! You can drop by for a visit and their experts will be more than happy to assist you or you can even book an appointment in advance and request for a Spanish helper.
Find out the nearest location by simply clicking here and it’s just that easy!
Content in Spanish
You can also change the language to Spanish in your Xfinity TV and streaming services, with just a few simple steps!
1. First, you must click on the Xfinity button on your remote control, and using the left and right buttons, you should be able to come to a ‘Settings’ icon.
2. Once you’ve clicked on that, please select the ‘Language’ option.
3. You’ll then be able to see a few options and the lowest one will show as ‘Menu Language: English.’ This is mostly a default setting and once you click on that, you’ll see more languages pop up in the options – one of which is Español.
4. Once you click on that, you’re all done!
All of the streaming content should now be changed to Spanish, including the language in the Menu bar and Settings as well.
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In a Nutshell
Xfinity is determined to provide a good experience to their users, whether they are English or Spanish speakers and they even have a phone app, through which you can always opt for a virtual session.
It’s absolutely free and downloading it enables you to quickly view your connection’s properties or chat with a customer support representative about issues or even pay your Xfinity bill with a few clicks!
