Availing of the PlayStation pre-order refund facility is a good thing when you have purchased the wrong product or you have found a better alternative somewhere else.
What are Some Conditions for a PlayStation Pre-order Refund?
You can request a refund in the following cases:
If you have pre-ordered content from the PlayStation Store, you may be eligible for a refund. This refund would depend on the date of your pre-order shopping. It also depends on whether you have started using or downloading the content through this device.
In case you have pre-ordered content more than 14 days before the release date, it’s still possible to request a refund. And if you have passed less than 14 days after you have pre-ordered content, you can request a refund. But if you have started using it, it’s non-refundable unless it’s a faulty product.
To understand the complete terms and conditions you can visit and contact PlayStation Support.
How Do I Request a PlayStation Pre-Order Refund?
To request a refund for pre-ordered content from the PlayStation Store, you can follow the steps below:
Visit the PlayStation support page. From here you will select the type of content you have purchased, such as games, DLC, pre-orders, and subscriptions. In case you have ordered something through the PlayStation Store but no longer want to get it, there is a way. You can request a refund. You can access more information on this and how to make a refund request formally at the PlayStation Store Support page
After purchasing full games, downloadable content, in-game consumables, and season passes through the PlayStation Store, you have 14 days from purchase to request a refund. In case someone has started downloading and streaming the purchased content, he will only be eligible for a refund if the content is faulty.
You can request a PlayStation pre-order refund for your purchased products by contacting PlayStation Support.
What is the PlayStation Store Cancellation Policy?
For different products, there are different policies set by the PlayStation Store. Here are the details:
You will have a 14-day time limit from the date of purchase. You can request a refund if you have not yet started using it for downloading or streaming.
In case you have purchased digital content and you have started downloading or streaming, you will not get a refund. You can only claim a refund if you have received a faulty product.
There is also an option to cancel your purchase of a season pass. It’s refundable within 14 days from the date of purchase. You can have it provided you have not started downloading or streaming digital content. This may include game add-ons and season passes.
When someone buys in-game consumables on the PlayStation Store, he will have them delivered when PlayStation next launches the game. He will have up to fourteen days from the date of transaction to cancel.
And if you have bought in-game consumables during gameplay, you would receive them immediately. So there will be no chance to cancel the purchase.
It is also possible to cancel a pre-order of digital content before the release date. You will get a refund from PlayStation Store. In case the release date has passed, you can still request a refund. This is possible within the 14 days after payment and only if you have not started downloading or streaming the content to your device.
Can I Get a Refund for Physical Games or Consoles?
The PlayStation Store has a different refund policy for physical games or consoles and digital content. By getting a physical game or console from the PlayStation Store, any game that you have found faulty is eligible for a refund. For claiming the refund you can contact PlayStation Support.
Why should you get a PlayStation Store refund?
The most common reasons are:
Change your mind: If you have changed your mind about a purchase, you may be eligible for a refund. The refund policy varies depending on the type of content you have purchased and the date of the pre-order buy.
Faulty content: If the content you have purchased is faulty or does not work as expected, you may be eligible for a refund.
Duplicate buy: if you have by chance purchased the identical content material twice, you will be eligible for money back.
Unauthorized purchase: If someone else has purchased your account without your permission, you will be eligible for money back.
Using the PlayStation App to Get a Refund?
If you want to get a PlayStation pre-order refund. You can request PlayStation Store Through its App. Here are the steps:
Open the PlayStation app on your mobile device. Tap the three horizontal lines in the top left corner of the screen. Scroll down and select Help & Support. Select Contact Us. Choose the product you want to request a refund for. Select Refund Request. Here you will do as directed in the instructions for your refund.
Turning Off Auto Funding for Pre-Orders and Subscriptions
To turn off auto-funding for pre-orders and subscriptions, you can follow the steps below:
Go to the PlayStation app on your mobile device and open it. Tap the three horizontal lines in the upper left corner of the screen. Scroll down and select Help & Support. Select Contact Us. Choose the product you want to request a refund for. Select Refund Request. Do as directed in the instructions to complete your refund process.
If you want to turn off auto-funding for pre-orders and subscriptions, you can follow the steps below:
Go to the Account Management section of your PlayStation console. Select Payment Management. Select Automatic Funding. Turn off the Automatically Add Funds option.
Conclusion
To get a PlayStation pre-order refund, you can request it through proper chanel. We have discissed all the necessary details regard this in this article. You can request a refund for digital content and physical oroducts from Playstation store. Fpr more details you can visit PlayStation support team and get extensive details.
FAQs
1. How can I refund the pre-order on PS5?
You can request a refund l website of the PlayStation Store Support page. The refund is usually possible within 14 days.
2. What is the PlayStation refund number?
You can dial 1-800-345-7669 to contact PlayStation for immediate assistance. And this number is a toll-free international number for PlayStation’s customer support. It’s open between the hours of 8 a.m. and 8 p.m.
3. How long will Xbox take to refund a preorder?
It may take several business days or longer to deposit in your account. The delay in the refund also depends on the mode of payment.
