What Time Does Walmart Customer Service Close & Open? 2022

walmart customer service hours
walmart customer service hours

What Time Does Customer Service Close At Walmart?

Walmart’s customer support center shuts between 8 and 10 p.m. Monday through Sunday. Suppose the service desk is closed when you arrive at Walmart. You can still proceed to a checkout where a Walmart associate can assist you with returns or other questions.

What Kind Of Services Does The Customer Service Center Provide?

Any Walmart customer care center provides a variety of services to address customer issues. These are some of the services available at Customer Care Centers:

Customer Returns

Making a return is one of the most common reasons individuals seek out customer service. Waiting in line at a cashier to return a purchase might take a long time. So, Walmart established a customer support center.

It is a distinct section. A worker is utterly responsible for client returns and other complaints.

They can complete your return and provide you with the information you want. You can take everything you need to return to the customer support center for assistance. But it must follow their guidelines.

Broken Products

Walmart makes every effort to remove damaged items from the store floor. But some broken products may sneak through the gaps. You could be in for an unpleasant surprise if you buy that faulty product and carry it home.

The good news is that you can get assistance from the customer support department. Bring your broken merchandise to the counter. They’ll make sure you’re paid and can locate the item you need.

If you come across a damaged product at the shop, the customer service counter is the place to go.

Employee Complaints

You can also file a complaint at the customer service bot if you think an employee has treated you unjustly or aggressively.

Even though everyone has terrible days, even employees, there may be times when one employee singles you out. You can take your issue to the customer service department.

They’ll then inform the manager, and the manager will record it in the employee’s file. He may fire the employee if they have a history of such behavior.

Problems With The Branch Stores

Aside from reporting defective items, the nearest customer service desk is an excellent location to report any other issues you encounter in the shop.

For instance, you could have spotted a leak in the frozen goods department. Someone may have dropped canned food in one of the aisles. Perhaps you even detected a leak in the roof.

Even you should report something as simple as a lack of toilet paper in a public restroom to the customer service desk. They’ll notify the appropriate associates about the issue.

They’ll try to solve it as quickly as possible. While Walmart employs a large number of people, they are sometimes too preoccupied to notice some of the issues that develop during the day.

Customers can assist them by notifying the customer service desk of any problems or threats they detect.


Theft is a problem that consumers should report to the customer service desk at all times. The customer service desk is the next best option if clients cannot locate a manager.

They must report the incident whether they spotted someone taking clothing, jewels, or even food. The information will be relayed to the customer support representative’s management. They will subsequently take care of the problem.

They will often ask you to stay and report your findings to the police when they come. It’s critical that you recall the suspect’s appearance, what they were wearing, what they were taking, and where they were in the business when the theft occurred.

It would be best if you never went after a thief alone. If you observe theft, speak with a customer service agent for your own safety and the protection of others.

Out-of-Stock Items

You should notify the customer care desk if you’re looking for a specific item out of stock or observe an empty shelf. Tell them about the product and the department it belongs to at the front desk.

One of the dockworkers can be contacted by the customer support person to see if the merchandise is in the rear. The inventory is sometimes still in the back since the staff hasn’t had a chance to refill it.

They will find the item and deliver it to you in a particular situation. In some circumstances, they may be unable to locate an additional product. Reporting out-of-stock products can assist the shop in staying on top of refilling high-demand items.

Walmart wants you to notify the customer care desk when things are out of stock since it enhances customer satisfaction and guarantees they don’t miss out on sales.

Price Matches

Price matching is one of Walmart’s most valuable offerings. A price match occurs when you locate a product from another retailer that is less expensive than the same at Walmart.

Walmart will drop the price of its goods to match the cheaper ones if certain conditions are met. It saves you money while ensuring that Walmart makes the transaction.

However, there are certain restrictions. The first is that the final result must be the same. It must be the same manufacturer and model and the same size.

The quantities of the goods should also be the same. You can’t price match anything when purchasing one and getting another for free. You must also purchase an item from an authorized retailer or accepted store.

Walmart does not price match with third-party sellers and has a list of retailers with which they will price match. In addition, the item must be available both in-store and online at Walmart.

The easiest approach to find out if your product qualifies is to speak with a customer care representative at the customer service desk.

They’ll look at the item and inform you whether or not they can match the price. You’ll be able to get your bargain after you receive confirmation from them.


You can see MoneyCenter sections in many customer service centers. You can do many financial tasks in these categories. Purchasing a Money Order is one of the most popular applications of the MoneyCenter.

You may acquire your Money Order from their machines. Walmart supports Money Order payments for various items, so you may use it to purchase there as well.

You can also use the MoneyCenter to deposit checks or withdraw money from an ATM. It’s also a fast way to divide cash if you need it.

If you have any problems or queries with any aspect of the MoneyCenter, the customer support officer can assist you. They’re on hand to help you with the machines if something goes wrong.


Stamp purchases are another feature of the customer care desk. While stamps are available throughout the store, the customer service desk is one of the most typical places to purchase them.

It’s generally quicker than waiting in line to check whether the cashier has any stamps. A customer service agent may sell you a number of alternative stamp designs and amounts. You won’t have to wait in line to pay because they can process transactions right there. It’s simple and convenient to buy stamps at a Walmart customer care center.

Walmart Credit Card Application

Walmart also offers a credit card as one of its services. It enables you to purchase items from their stores and pay for them later. It’s also a quick and easy approach to improve your credit score. However, everyone cannot use a Walmart credit card.

To find out if you are eligible or not for a Credit Card, you must fill out a credit card application. This application process is available both online and at a customer service desk.

The benefit of applying for a credit card at a customer care center is that they can resolve all of your problems in the run time. Whether you have questions concerning the application procedure or the credit card itself, they can provide you with the answers.

The Walmart credit card application is available at every Walmart store that accepts the card’s customer service desk.

What Other Customer Service Options Does Walmart Provide?

Not everyone has easy access to the customer service desk when they require assistance. Traveling to the shop isn’t always an option for busy customers, whether they’re trapped at work or home with the kids.

Walmart provides a couple of choices for those who can’t make it to the store during normal business hours.

Call Center

Like every other big retailer, Walmart has a customer service call center. Their customer service phone number is 1-800-925-6278.

Because this is their corporate phone number, you must be able to inform them about your local Walmart store for them to assist you. You may also check out the customer support number for your local business and call them directly.

Because customer service departments might be quite busy, they may not be able to react immediately. On the other hand, calling their corporate number assures that you will finally talk with a representative. They can answer any questions you have and assist you in filing any complaints.

Walmart’s Mobile App

Walmart also has an online customer service to automate some of its services on its mobile app. It will respond to a few typical questions if you ask it.

If your query is too difficult for the robot to answer, it will connect you with a customer service agent through mobile chat. They can then help you work through some of your issues.

Their mobile app is an excellent resource if you have a general question regarding Walmart regulations. It can even offer answers specific to your location.

Other Associates

If no one is available at the customer service counter when you arrive, you may always ask other personnel. They frequently have sufficient expertise and skills to assist. At the absolute least, they can put you in touch with someone who can help you.

FAQ – Walmart Customer Service Hours

What If The Walmart Service Desk Is Shut?

If a customer service agent is unavailable, please request assistance from another employee. Call Walmart Customer Service if you need help after hours.

Alternatively, you may use the Walmart website’s live chat function to speak with an agent from the comfort of your own home. You only need to have a Walmart account on the internet.


Monday through Sunday, Walmart’s customer care hours are 8 a.m. to 10 p.m. To be clear, this regular schedule only applies to the hours when a Walmart employee will be physically serving you at the customer care desk.

Other Ways Of Contacting Walmart Customer Service

If you have a criticism or a question regarding your local store or corporate headquarters, please contact the Customer Service team at 1-800-925-6278 (1-800-WALMART).

Alternatively, you may use the Walmart website’s live chat function to speak with an agent from the comfort of your own home. You only need to have a Walmart account on the internet.

What are the Walmart Money Center hours?

Monday through Saturday, 8 a.m. to 8 p.m., and Sunday, 10 a.m. to 6 p.m., Walmart MoneyCenter is open.

Walmart MoneyCenter provides the following facilities:

1. Check Cashing
2. Money Transfer
3. Different Cash Services such as bill payment 

Even though there isn’t a separate MoneyCenter, all Walmart locations provide the same services.

Why does Walmart let you keep Returns?

The great majority of in-store Walmart purchases can be returned for a full refund within 90 days. Keep the original box, instructions, and receipt to speed up the procedure. Your refund will be applied to the original mode of payment.

How late can you do returns at Walmart

Unless otherwise stated in Walmart’s exclusions, you have 90 days to exchange or refund your product according to the return policy. You may return things in-store, by mail for free, or by scheduling a pickup from your house. 

Is customer service always open at Walmart

No, Walmart’s customer support shuts down between the hours of 8 and 10 p.m.

Overview – Walmart Customer Service Hours

Walmart service desks close at 10 p.m. and reopen at 8 a.m. It also follows regular store hours on Sundays. Get more customer service at home by calling the customer service hotline, chatting online, or sending an email. On Christmas Day, service desks will be closed.

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